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ITIL 4 Foundation - IT Service Management Cheat Sheet

5 practice tests · 154 questions

Pick an answer to see if it was correct and why, then continue.

  • Test 1

    Service Value and the Nature of Value, Service Management Stakeholders and Roles, Products, Services and Service Relationships

    32 questions

  • Test 2

    The Four Dimensions of Service Management, The ITIL Service Value System and Governance, The Seven Guiding Principles

    29 questions

  • Test 3

    The Service Value Chain, ITIL Management Practices: Concept and Categories, Service Desk and Service Request Management

    27 questions

  • Test 4

    Incident and Problem Management, Change Enablement, Service Level Management and SLAs

    31 questions

  • Test 5 · Final

    Continual Improvement, General Management Practices (Purpose Level), Service Configuration, Asset, Monitoring and Release Practices (Purpose Level), Metrics, KPIs and Measurement

    35 questions

    +150 XP
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