Incident Management is the structured practice of restoring IT service operations as quickly as possible following disruptions, minimizing business impact through coordinated detection, analysis, response, and resolution workflows. It sits at the heart of Site Reliability Engineering (SRE), IT Service Management (ITSM), and modern DevOps practices, enabling teams to maintain service availability while protecting customer trust and organizational reputation. The discipline balances reactive firefighting with proactive learning — every incident becomes an opportunity to strengthen systems, refine processes, and improve team resilience. Effective incident management isn't just about closing tickets quickly; it's about building institutional memory, reducing Mean Time to Detection (MTTD) and Mean Time to Resolution (MTTR), and fostering a culture where failure is expected, documented, and transformed into organizational learning rather than individual blame.