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After fine-tuning on support replies, my model started giving one-word answers to questions that had nothing to do with support.
What you'll have at the end
A side-by-side probe-set score, base checkpoint against retrained checkpoint, proving the model's skills outside the support task work again, with the support task itself barely changed
You need
A fine-tuned model already producing short, off-topic replies to unrelated questions, the exact pre-fine-tune base checkpoint still saved somewhere, and the training script and dataset that produced the fine-tune.
Not covered
Retraining on a different base model entirely, or algorithmic fixes like elastic weight consolidation that need custom training code beyond a standard fine-tuning script.
Leans on
Checked 15 Aug 2026
Part of the LLM Fine-tuning cookbook