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Someone sends a photo of a damaged box and a person still has to look at it before anything happens.
What you'll have at the end
A script that looks at a package photo and calls the correct refund, replace, or escalate function on its own.
You need
You already have working code that sends an image to a vision-capable model and reads back output that matches a schema you define, plus real functions in your own order system for issuing a refund, starting a replacement, and opening a case for a person.
Not covered
Telling whether the photo itself is genuine: catching an altered or generated image is a separate, harder problem, and this recipe only decides what to do once you're holding a real one.
Leans on
Checked 15 Aug 2026
Part of the Multimodal AI cookbook