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The chatbot handed you a quote and a source that turned out not to exist.
What you'll have at the end
A two-line chatbot instruction, checked against a batch of made-up and a matching batch of real questions, that gets the chatbot to name a citation it cannot verify instead of inventing one, while still answering what it genuinely knows in full.
You need
Access to a chatbot you can send a written instruction to before asking your real question.
Not covered
Automatically checking a citation against a live search or your own documents, and any fix that needs retraining or fine-tuning the model.
Fix wrong-format answers with two or three few-shot examples
Go there if a plain instruction alone does not reliably produce the exact refusal wording you want, and you need worked examples to lock the phrasing in.
Audit a failing prompt against a checklist of common mistakes
Go there first if your prompt fails in ways beyond a fabricated citation and you need a broader checklist to find what else is wrong.
Checked 15 Aug 2026
Part of the Prompt Engineering cookbook